FAQs

What makes Lakinza Different from other website selling Korean Skincare?

At LAKINZA, we pride ourselves on offering a unique shopping experience that sets us apart from other websites selling Korean Skincare. Here's what makes us different:

  1. Exclusive Focus: We specialize solely in Korean Skincare, allowing us to curate a diverse selection of high-quality products from top Korean brands. Our focused approach ensures that we offer the best products tailored to your skincare needs.
  2. Free Regular Gifts: Unlike other websites that offer small sample-sized gifts, we provide full-sized regular items as free gifts with every order. This allows you to experience the full benefits of our curated selection and adds extra value to your purchase.
  3. Personalized Service: We believe in providing personalized service to each of our customers. Whether you have questions about specific products, need skincare advice, or require assistance with your order, our knowledgeable customer support team is here to help.
  4. Authenticity Guarantee: We source all our products directly from reputable Korean brands and authorized distributors. This ensures that every product you purchase from us is 100% authentic and of the highest quality.
  5. Fast Shipping: We understand that you're excited to receive your skincare products, which is why we offer fast and reliable shipping options. With our efficient order processing and shipping services, you can expect your products to arrive promptly.
  6. Community Engagement: We foster a sense of community among our customers by providing skincare tips, product recommendations, and engaging content on our website and social media channels. Join our community of skincare enthusiasts and embark on your skincare journey with us.

Overall, at LAKINZA, we are committed to providing you with an exceptional shopping experience and helping you achieve radiant and healthy skin with our curated selection of Korean Skincare products.

Are your products authentic?

Yes, we only source our products directly from reputable Korean brands and authorized distributors. Rest assured that all products sold on our website are 100% authentic and of the highest quality.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer the option to pay securely via PayPal.

Where do you offer shipping?

Our services are available exclusively for customers in Canada

How long does shipping take?

Shipping times may vary depending on your location. Orders within Canada typically arrive within 2-5 business days.

Do you provide free gifts with orders?

Yes, we believe in adding extra value to your shopping experience. With every order placed on our website, you'll receive a complimentary gift. Unlike other websites that offer small samples, we provide full-sized regular items as free gifts.

What kind of free gifts can I expect?

Our free gifts are carefully selected to complement your purchase and enhance your skincare or makeup routine. Each item is chosen with care to ensure you receive a valuable addition to your order.

How can I track my order?

Once your order has been processed and shipped, you will receive a tracking number via email. This tracking number will allow you to monitor the status of your delivery and estimate the expected delivery date.

How can I contact customer support?

If you have any questions or concerns about your order or our products, our customer support team is here to help. You can reach us via email at hello@lakinza.ca or through the contact form on our website. We aim to respond to all inquiries promptly and provide the assistance you need.

Have a Question or Need Assistance?We're here to help you on your skincare journey!