Return Policy
We want you to be delighted with your LAKINZA purchase, and we understand that sometimes things may not go as planned. Our return policy is designed to make the process as easy and hassle-free as possible.
Eligibility
To be eligible for a return, please ensure that:
- The item was purchased directly from LAKINZA.
- The item is unused, unopened, and in its original packaging.
- The return request is initiated within 15 days of the purchase date.
How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team at hello@lakinza.ca with your order number and details about the item you wish to return.
- Return Authorization: Once your request is approved, we will provide you with a Return Authorization (RA) number and instructions on how to return the item.
- Packaging: Securely package the item, including all original packaging and any additional items that came with the product.
- Shipping: Ship the item to the address provided, and be sure to include the RA number on the package.
Refund Process
Once we receive your returned item and inspect it, we will process your refund. Please note the following:
- Refund Method: Refunds will be issued to the original method of payment.
- Timing: Refunds may take 5-7 business days to appear in your account, depending on your financial institution.
Non-Returnable Items
Certain items are not eligible for return, including:
- Products that have been opened or used. We strongly suggest you take your measurements before placing an order. Follow the guide here below to measure yourself
- Gift cards.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at hello@lakinza.ca. We will work with you to replace the item or issue a refund.
Questions or Concerns?
If you have any questions about our return policy or need assistance with a return, please don't hesitate to contact our customer service team at hello@lakinza.ca. We're here to help!
Thank you for choosing LAKINZA. We appreciate your trust in our natural, vegan skincare products.
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