Shipping Policy
We appreciate your interest in our products and thank you for shopping with us. Our shipping policy ensures that you receive your order promptly and conveniently.
Order Confirmation
Once you place your order, you will receive an order confirmation email. You will be provided with the order status and shipping information, and you will receive the tracking number via email once your order has been shipped.
Shipping Charges and Details
We make every effort to dispatch your order as quickly as possible. All orders are processed promptly after being placed.
- Handling Time: 1 Business Day (24 hours), Monday to Friday
- Transit Time: 2-5 Business Days, Monday to Friday
- Shipping Cost: $9.99 per order, Free shipping for $79+ orders
- Shipping Method: Canada Post, UPS.
Estimated delivery times across Canada:
| Region | Delivery Time |
|---|---|
| Quebec & Ontario | 1-3 Business Days |
| Manitoba & Saskatchewan | 3-4 Business Days |
| Alberta & British Columbia | 4-5 Business Days |
| New Brunswick, Nova Scotia & Prince Edward Island | 3-4 Business Days |
| Newfoundland & Labrador | 4-5 Business Days |
Order Acceptance & Pricing
Please note that there may be instances when an order cannot be processed for various reasons. We reserve the right to refuse or cancel any order at any time. You may be asked to provide additional verification or information, including but not limited to phone number and address, before we accept your order. To prevent fraud with credit or debit cards, we reserve the right to validate your payment details before providing you with the product and to verify the personal information you have shared with us. This verification may involve checking your identity, place of residence, or banking information. We reserve the right to cancel any order suspected of fraudulent use of a credit or debit card.
We strive to provide the most accurate pricing information on our site. However, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. We reserve the right to refuse or cancel any order in such instances. If an item is mispriced, we may, at our discretion, either contact you for instructions or cancel your order and notify you of the cancellation. We have the right to refuse or cancel any such orders, whether or not the order has been confirmed and your credit card charged.
After Placing an Order
After placing an order, you will receive a confirmation email containing your order number and receipt. If you do not see the confirmation email in your inbox, please check your spam folder. If you still do not receive a confirmation email, please email us at hello@lakinza.ca with the subject line "Order Confirmation Not Received," and our team will assist you.
Checking Order Status
To check the status of your order, use the tracking number provided in your email. If you have not received a tracking number after 3 business days, please email us at hello@lakinza.ca, and we will assist you.
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Contact Information
If you have any questions or comments about this Shipping Policy, please contact us at:
- Email: hello@lakinza.ca
- Phone: +1 514 607 0858
- Business Hours: 9:00 AM - 5:00 PM (Monday - Friday)
Thank you for shopping with Lakinza!
Lakinza is a Canadian online store specializing in authentic Korean skincare and K-beauty products for all skin types and concerns, including acne, sensitive skin, dryness, oiliness, anti-aging, and dark spots. We curate trusted Korean brands known for effective, skin-friendly formulations to help you achieve healthy, glowing, glass skin. Orders are shipped & delivered swiftly from our warehouses in Montreal and Toronto.
"Your journey to Korean glass skin starts here".
Let customers speak for us
Fastest delivery in Canada
Authentic K-Beauty, Delivered Coast-to-Coast in Canada
Québec & Ontario
We ship to all of Québec and Ontario — including Montréal, Québec City, Toronto, Hamilton, Brampton and Ottawa — with fast delivery in 1-2 business days. Orders ship out within 24 hours (Mon–Fri).
Alberta & British Columbia
We deliver to Calgary, Edmonton, Vancouver, Victoria and surrounding areas. Typical transit time is 3-4 business days. Orders ship out within 24 hours (Mon–Fri).
Manitoba & Saskatchewan
We ship to all Manitoba and Saskatchewan cities, including, Winnipeg, Brandon, Regina, Saskatoon and beyond. Expect your Korean skincare order in 3-4 business days. Orders ship out within 24 hours (Mon–Fri).
New Brunswick, Nova Scotia & Prince Edward Island
Fast shipping to Halifax, Moncton, Fredericton, Charlottetown, and all eastern coast cities — usually 3-4 business days. Orders ship out within 24 hours (Mon–Fri).
Newfoundland & Labrador
Reliable delivery to St. John’s, Corner Brook and communities across the province in 4-5 business days.