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Shipping Policy

We appreciate your interest in our products and thank you for shopping with us. Our shipping policy ensures that you receive your order promptly and conveniently.

Order Confirmation

Once you place your order, you will receive an order confirmation email. You will be provided with the order status and shipping information, and you will receive the tracking number via email once your order has been shipped.

Shipping Charges and Details

We make every effort to dispatch your order as quickly as possible. All orders are processed promptly after being placed.

  • Handling Time: 1 Business Day (24 hours), Monday to Friday
  • Transit Time: 2-5 Business Days, Monday to Friday
  • Shipping Cost: $9.99 per order, Free shipping for $79+ orders
  • Shipping Method: Canada Post, UPS.

Estimated delivery times across Canada:

Region Delivery Time
Quebec & Ontario 1-3 Business Days
Manitoba & Saskatchewan 3-4 Business Days
Alberta & British Columbia 4-5 Business Days
New Brunswick, Nova Scotia & Prince Edward Island 3-4 Business Days
Newfoundland & Labrador 4-5 Business Days


Order Acceptance & Pricing

Please note that there may be instances when an order cannot be processed for various reasons. We reserve the right to refuse or cancel any order at any time. You may be asked to provide additional verification or information, including but not limited to phone number and address, before we accept your order. To prevent fraud with credit or debit cards, we reserve the right to validate your payment details before providing you with the product and to verify the personal information you have shared with us. This verification may involve checking your identity, place of residence, or banking information. We reserve the right to cancel any order suspected of fraudulent use of a credit or debit card.

We strive to provide the most accurate pricing information on our site. However, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. We reserve the right to refuse or cancel any order in such instances. If an item is mispriced, we may, at our discretion, either contact you for instructions or cancel your order and notify you of the cancellation. We have the right to refuse or cancel any such orders, whether or not the order has been confirmed and your credit card charged.

After Placing an Order

After placing an order, you will receive a confirmation email containing your order number and receipt. If you do not see the confirmation email in your inbox, please check your spam folder. If you still do not receive a confirmation email, please email us at hello@lakinza.ca with the subject line "Order Confirmation Not Received," and our team will assist you.

Checking Order Status

To check the status of your order, use the tracking number provided in your email. If you have not received a tracking number after 3 business days, please email us at hello@lakinza.ca, and we will assist you.

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Contact Information

If you have any questions or comments about this Shipping Policy, please contact us at:

  • Email: hello@lakinza.ca
  • Phone: +1 514 607 0858
  • Business Hours: 9:00 AM - 5:00 PM (Monday - Friday)

Thank you for shopping with Lakinza!

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Build Your Routine in 4 Steps

Build a simple, effective skincare routine with four essential steps: cleanse, treat, moisturize, and protect.

  • STEP 1

    Cleanse

    Remove impurities and prepare your skin for the next steps.

  • STEP 2

    Treat

    Target your specific skin concerns with focused treatments.

  • STEP 3

    Hydrate

    Hydrate & moisturize your skin and help support a healthy skin barrier.

  • STEP 4

    Protect

    Shield your skin from UV exposure with daily sun protection.

Real Customers Questions

Korean skincare focuses on gentle, effective formulas, innovative ingredients, and consistent care. With products for every skin type and concern, K-beauty makes it easy to build a personalized skincare routine for healthy, hydrated, glowing-looking skin. 

Start with your skin type and main skin concerns, then choose products with ingredients that match your needs. Build a simple routine around four steps: cleanse, treat, moisturize, and protect.

Yes. Most Korean skincare products are suitable for sensitive skin, especially gentle, fragrance-free formulas with soothing and barrier-supporting ingredients. Always check the ingredient list and introduce new products gradually.

Results vary by product and skin concern. Hydration and softness can improve within days, while concerns like acne, dark spots, and uneven texture often take 4–12 weeks of consistent use.

Yes. We source our products from trusted suppliers and carry genuine Korean skincare from established Korean brands. All products are carefully selected for quality, authenticity, and suitability for different skin types and concerns.

Fast Canada-Wide Delivery

Orders are fulfilled the same day (Mon–Fri). Estimated delivery is 1–4 business days, depending on your location.

Flat shipping rate: $9.99
Free shipping on orders $79+.

Let customers speak for us

from 2603 reviews
I’ve always been happy with the service and products I’ve received from Lakinza

I’ve always been happy with the service and products I’ve received from Lakinza.

Amy C.
Lakinza K-beauty
Great customer service, and so fast shipping

Great customer service, and so fast shipping. I used to wait for weeks, I received my order in 3 days

Christine
Lakinza K-beauty
My favourite skin care store now! Best product

My favourite skin care store now! Best product, best prices and fast delivery!

Tatiana K.
Lakinza K-beauty
its best shopping i did so far

its best shopping i did so far. i was tired of my dull , dry and flaky skin . Now my skin is glowing and i am really happy with my products and best things prices are affordable.

saima c.
Lakinza K-beauty
Very quick delivery

Very quick delivery. All products I need are there and I get a free gift every time. Usually a mask

Shamini J.
Lakinza K-beauty
Lakinza Shop Review

This is my first time ordering from the store and find the range of products to be good, prices are very reasonable and shipping was reliable.
What I really appreciate is not having to worry and deal with customs and duty.

Deborah W.
Lakinza K-beauty
First time experience - highly recommend

It is my first time purchasing products with lakinza and so far I loved the products that I bought for my skin care routine. I have sensitive skin with roseaca. I always have found difficulty with products because my skin breaks out in rashes but with lakinza I found the perfect products with great prices. Thank you Lakinza and I highly recommend checking their store.

Houriya B.
Lakinza K-beauty
Super fast shipping

Super fast shipping. Great selection and always some kind of sale or discount to take advantage of.

Natalia S.
Lakinza K-beauty
Great selection and price!

Great selection and price! I live in Ontario so it arrived fairly quickly and there were some items that I could not find in my local kbeauty store.

Customer
Lakinza K-beauty
I love shopping at lakinza

I love shopping at lakinza, everything is right there, in all my favorite Korean skincare, thank you for bringing us Korean skincare to Canada God bless you

Sherry S.G.
Lakinza K-beauty
First time buying and using Korean products

Great product selection, Soonjung, Dr. Althea, and PDRN. New to Korean products and it's great to be able to order from one place without concerns. I had an issue with Canada Post and Lakinza responded quickly and personally. Amazing customer experience.

Pauline H.
Lakinza K-beauty
Fabulous experience shopping at lakinza

Always immaculate service. They never forget to include a free mask as a gift which is so nice of them. I have to go pick up my order at Shoppers drug mart Canada post but it's ok since it's to ensure nothing happens to my packages. K-beauty products are outstanding. I'm very impressed and glad.

Amy
Lakinza K-beauty
Fast Delivery

I've placed two orders so far and both orders arrived quicker than anticipated without any packaging errors. Love all the products I have received so far and quick response asking for help in product details. Will be ordering again!

Customer
Lakinza K-beauty
My order process was easy and my delivery was quick

My order process was easy and my delivery was quick. The have a great selection and will definitely continue to use them.

Customer
Lakinza K-beauty
shopping experience

I order hear(Lakinza) for the first time and was afraid something would go wrong.
Everything was as described on the site.
the order went through during and it was very nice to received a small gift, thank you

Natalia K.
Lakinza K-beauty