Frequently Asked Questions (FAQ)
- What makes LAKINZA skincare products unique?
At LAKINZA, we pride ourselves on sourcing high-quality, tested, natural, vegan skincare products that are free from harmful chemicals and synthetic ingredients.
- Are your products cruelty-free?
Absolutely! We are committed to cruelty-free beauty. None of our products or ingredients are tested on animals.
- Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $85. This promotion is automatically applied at checkout for qualifying orders.
- What is your return policy?
We want you to love your LAKINZA products. If you're not satisfied, you can refer to our Return Policy for information on how to initiate a return and our eligibility criteria.
- How can I track my order?
Once your order is dispatched, you will receive a shipping confirmation email with a tracking number. You can use this number to track the delivery status of your package.
- Are your products suitable for sensitive skin?
Yes, our products are formulated with gentle, natural ingredients, making them suitable for various skin types, including sensitive skin. However, we recommend performing a patch test before full application.
- Can I edit or cancel my order after it's been placed?
We process orders quickly to ensure prompt delivery. Unfortunately, once an order is placed, it cannot be edited or canceled. Please double-check your order before confirming.
- How can I contact customer service?
Our customer service team is here to help! You can reach us at hello@lakinza.ca. We aim to respond to inquiries within 12 hours.
- Do you ship internationally?
Yes, we do offer international shipping. Shipping rates and delivery times may vary based on the destination. Please refer to our International Shipping section for more details.